MD/DC Chapter News            June 2003 

 

The Maryland/District of Columbia Chapter of ERAPPA held the chapters Spring 2003 meeting on March 28, 2003, at the University of Maryland Baltimore County campus in suburban Baltimore, Maryland.  The educational topics for this meeting were:

1.       Chilled Water Systems and Thermal Storage.

2.       Administrivia – Supervisors Training   

3.       Electronic Access and Key Control

We met in the new Student Center on the campus and had an opportunity to tour the facility after the educational sessions.  It is quite a unique building and was very worthwhile touring to see the green initiatives that were incorporated into the design.  We would like to thank our hosts at the University of Maryland Baltimore County for their hospitality.

The next event for the MD/DC Chapter is our annual educational retreat.

 

The Third Annual Retreat and Educational Program will be held June 26th and 27th 2003, at the Rocky Gap Lodge and Conference Center.  This retreat will follow the same two-day format as last year with participants arriving on the morning of the 26th or the evening of the 25th for those who may wish to travel the night before the event begins.

This years planned topic is “Aligning Strategies with Customer Expectations”.   The keynote speaker this year is Robin Lawton, the outstanding speaker who presented the topic “Customer Centered Cultures” at last year’s retreat.  

In addition to the planned educational sessions, there will be plenty of networking time during the wonderful meals that are planned or during the bonfire that will be held on the first night of the retreat.  If that isn’t enough, additional time can be spent with colleagues on the championship golf course or some attendees elect to extend their stay over the weekend and bring family or friends to the resort.  Once again this year’s retreat promises to be a very popular event.

As mentioned in the February Newsletter, the Chapter held a pilot program titled The Supervisors Toolkit: Nuts and Bolts of Facilities Supervision.  Howard University graciously offered to serve as the host this pilot program, which was held March 31, 2003, to April 4, 2003.  The supervisors who attended this session from a variety of facilities in the Washington, DC/Baltimore, Maryland area found the information to be very valuable and couldn’t wait to get back to their respective facilities to implement what they had learned.    

The Supervisor’s Toolkit is a full 40-hour program held over five consecutive days.  The program includes eight modules: 

  • Module 1:  Supervision, What Is It?
  • Module 2:  It’s More Than Adminstrivia
  • Module 3:  Communication, Let’s Talk!
  • Module 4:  If It Weren’t For The People…
  • Module 5:  Motivation and Performance
  • Module 6:  Customer Service Triangle
  • Module 7:  Supervisors As Leaders
  • Synthesis: Teams and Tools

 

 This is a new program that will be offered by APPA beginning in the Fall of 2003.  . 

The MD/DC Chapter’s Fall 2003 meeting will be held on September 12, 2003, at American University in Washington, DC.  The scheduled topics for this meeting are: 

Please visit the chapter website at http://www.mddcappa.org for additional details concerning upcoming events and meetings. 

please e-mail any feedback to: MD/DC APPA Webmaster

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