MD/DC APPA PRESENTS:
Hosted by The George Washington University
at the
Cloyd Heck Marvin Center
800 21st Street, NW
Washington, DC
Tuesday, July 20 through Friday, July 23, 2010
MD/DC APPA is pleased to offer APPA’s Supervisor’s Toolkit Program, Tuesday,
July 20 through Friday, July 23, 2010, at The George Washington University.
Supervisor’s Toolkit: Nuts and Bolts of Facilities Supervision
is a program designed and developed by
APPA. It is a seven-module program, presented over approximately thirty-two
hours. This is a unique program,
taught by master and qualified trainers, and is tailored specifically for
educational facilities professionals.
The content provides a strong foundation for new or less experienced
supervisors, yet it also benefits all levels of supervisors, managers and
directors who have never had formal supervisory training or who may
benefit from a refresher course. The
facilitators for this program will be Michelle Frederick, Manager/Training &
Organizational Development, American University, and Nancy Yeroshefsky,
Assistant Director, Facilities Human Resources & Payroll, University of Maryland
College Park.
All participants will be provided with an official Toolkit Participant Guide and
handouts from which they will work during the training. Each workbook remains
the property of the participant. Certificates of Completion, as well as 3.0
continuing education units (CEUs), are provided by APPA for each participant
completing the training program. (Participants are required to complete the four
days of training to receive their certificate and CEUs.)
The registration
cost is $405 per person, which covers
continental breakfast, lunch, parking and beverage breaks, along with the
materials referenced above. To
register, please follow the
link.
Once registration information is completed, you will be directed to a
link for PayPal to pay by credit card, the preferred method of payment.
If you must
use other payment vehicles such as check or purchase order, please call or
e-mail Gary Viola at 410-706-2691 (
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
)
with registration information and payment arrangements. You may also fax your
information to him at 410-706-0423. Registration must be received by close of
business, July 9, 2010.
Course Description
Module 1: Supervision —
What Is It?
Learn to define effective facilities supervision; identify the roles and
responsibilities of supervisors; and understand four key functions of
supervision.
Module 2: It’s More Than
“Adminis-trivia”
Learn to understand the supervisor's role in administering organizational policy
and procedures; recognize the legal considerations in the facilities
environment; and gain an awareness of resource management.
Module 3: Communication —
Let’s Talk!
Identify barriers to effective communication; demonstrate communication skills;
and understand your role in the communication process.
Module 4: If It Weren’t for
the People
Understand the importance of developing and maintaining effective relationships
with others in the workplace; examine the different types of relationships that
exist in the workplace; and identify strategies and skills for improving
relationships with others.
Module 5: Motivation and
Performance
Identify methods of training and developing employees; ascertain methods of
positive reinforcement; and understand the importance of performance management
and evaluation.
Module 6: Customer Service
Triangle
Learn to create a basic understanding of the three major aspects of customer
service process, experience, and recovery; examine the role of the supervisor in
customer service; and help participants identify areas for improvement in
service delivery in their organizations.
Module 7: Leadership —
Tools for Success
Master techniques to understand critical elements of leadership; transition from
managing, to managing and leading; and understand your own preferred leadership
style.
SCHEDULE -
All classes will take place at the Cloyd Heck Marvin Center
Tuesday, July 20 – Room 307/Kayser Room
7:30 a.m. – 8:00 a.m.
Continental Breakfast*
8:00 a.m. to Noon
Welcome, Orientation & Class
Noon - 12:45 pm
Lunch
12:45 p.m. to 4 p.m.
Class
Wednesday, July 21 – Room 307/Kayser Room
7:30 a.m. – 8:00 a.m.
Continental Breakfast
8:00 a.m. to Noon
Class
Noon - 12:45 pm
Lunch
12:45 p.m. to 4 p.m.
Class
Thursday, July 22 – Room 302/Doyle Room
7:30 a.m. – 8:00 a.m.
Continental Breakfast
8:00 a.m. to Noon
Class
Noon - 12:45 pm
Lunch
12:45 p.m. to 4 p.m.
Class
Friday, July 23 – Room 302/Doyle Room
7:30 a.m. – 8:00 a.m.
Continental Breakfast
8:00 a.m. to Noon
Class
Noon - 12:45 pm
Lunch
12:45 p.m. - 4 p.m.
Class & Graduation
*Breakfast is Continental;
lunch will be provided each day, and there will be morning and afternoon breaks
with beverage service
Campus Parking & Directions –
Foggy Bottom Campus
http://www.gwu.edu/explore/visitingcampus/campusmaps
Parking: Follow the directions below to the University Parking Garage; the entrance is located on “I” Street between 22nd and 23rd Streets. Your facilitators will provide you with a daily, pre-paid pass that will allow you to leave the garage without paying the fee (presently $17/day).
Directions:
Metro:
The Foggy Bottom-GWU Metro station is located on campus. It offers access
to Metro’s Blue and Orange lines.
Driving Directions
From North:
-
Interstate 95 South to Interstate 495
(Capital Beltway) toward Silver Spring/Northern Virginia
-
Take Exit 33, heading south on Connecticut
Avenue for about 9 miles
-
Turn right onto Florida Avenue (just past the
Washington Hilton) and then turn left immediately onto 21st Street
-
Turn right on I Street
-
The visitor entrance to the University
Parking Garage is on the left between 22nd and 23rd Streets
From Northwest:
-
Interstate 270 to Interstate 495 (Capital
Beltway) toward Silver Spring
-
Take Exit 33, heading south on Connecticut
Avenue for about 9 miles
-
Follow directions as shown above in “From
North”
From West:
-
Interstate 66 and Route 50 both connect with
the Theodore Roosevelt Bridge
-
Cross the bridge and exit left at E Street,
then again at Virginia Avenue
-
Bear left, following signs for 23rd Street
-
Turn right on 23rd Street and continue a few
blocks to campus
-
Turn right on I Street
-
The visitor entrance to the University
Parking Garage is on the right between 22nd and 23rd Streets
From South:
-
Interstate 95 to Interstate 395, Arlington
Memorial Bridge Exit
-
Cross the bridge and bear left at the Lincoln
Memorial
-
Turn left onto 23rd Street, NW, and follow
directions as shown above in “From West”
Proceed to
the Cloyd Heck Marvin Center, 800 21st Street, NW